STAR Field

Achieve your maximum business potential in the work field.

STAR Field helps complete more service calls with your current workforce by letting workers focus on customer satisfaction instead of paperwork.

Imagine drivers not having to stop by the office to pick up work orders for that day but instead receiving them in the field with an intuitive and user-friendly mobile application:

  • Workers are ready to go as soon as work orders come in.
  • Dispatchers can easily track locations and monitor the workers' progress throughout the day.
  • Dispatchers know exactly when workers get to each of their locations.
  • The route is optimally scheduled for the least driving distance and customers are notified of scheduled arrival.
  • When workers arrive at customers' sites they can input services provided. Using their mobile devices, all the information is sent in real time back to the main office.

Your Field Service productivity will increase by integrating two way communications with GPS Navigation and real time inventory control.

  • Bluetooth Printing for receipts.
  • Electronic signature capture to provide work confirmation.
  • Password Protected handheld device for increased security.
  • Invoices can be generated on site.
  • Easy to read screens with detailed work order information for quick glancing.
  • Full mobility and two way communication with dispatcher.
  • Full work order management.
  • Dispatcher can see real time status of each job at a glance.

Schedule all your work in real time

Use the integration with Fleet Mobility Director to:

  • Schedule a full day of activities for field workers.
  • Dispatch work orders in real time or ahead of time.
  • Make the drivers' routes more productive by providing them with turn by turn direction on how to arrive to each location that is sent from the main office.

Real time two way data communication

Communicate instantaneously with drivers in the field for real time feedback of jobs and keep electronic records of all communications with workers.

  • Easily track and monitor the workers' progress throughout the day.
  • Know when workers get to each of their locations.
  • Routes are optimally scheduled for the least driving distance and customers are kept up to date on scheduled arrival.
  • Workers can check off services provided, using their mobile devices at the moment of their destination arrival, and the information is routed back to the main office.